Frequently Asked Questions (FAQ)

General Questions

What materials do you use?

We use high-quality, eco-friendly PLA (Polylactic Acid) filament. It is a biodegradable plastic derived from renewable resources like corn starch.

Are the models assembled?

Yes! Most of our models, including the Dummy 13 series, arrive fully assembled and ready for display or play.

Shipping & Returns

How long does shipping take?

Orders are typically processed within 2-3 business days. Shipping usually takes 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for items in their original condition. Please contact our support team for any issues with your order.

Product Care

How should I care for my 3D printed model?

Keep your models away from high heat (above 50°C/122°F) as PLA can soften. Clean with a soft, dry cloth.